Terms and Conditions

1- Convenience fee, if any is charged by the Payment Gateway service provider and is to be borne by the customer.

2- Please do not close the window or press back button till the payment receipt has beengenerated.

3- The pass issuance would be done within T+1 day upon successful payment, where T is the date of application.

4- The pass cannot be issued for dates more than 14 days from the current date.

5- Once the pass is issued successfully, the amount will not be refunded under anycircumstances.

6- Customers applying for local monthly pass, need to ensure that they are registered as local customer with the respective toll plaza post physical verification of documents. Responsibility of application of local tariff does not lie with the Bank.

7- If the local status is not applied for local customers by the respective plaza, kindly do not proceed with the purchase of pass.

8- In case of any dispute, please keep the transaction reference number handy while calling our customer care.

9- If the payment is successful and the receipt of pass is not generated, you can reach out to our customer care for raising dispute and simultaneously make a fresh application for pass.

10- Bank has the right to reject any application.

11- Helpline Contact: +91 8788586347.

--**** Privacy Policy ****--

1- IDBI Bank recognizes the expectations of its customers with regard to privacy, confidentiality and security of their personal information that resides with the Bank. Keeping the personal information of customers secure and using it solely for activities related to the Bank apart from such other activities which may be specifically agreed by the customers and preventing any misuse thereof is a top priority of the Bank. The Bank has adopted the privacy policy aimed at protecting the personal information entrusted and disclosed by the customers [PolicyThis policy governs the way in which the Bank collects, uses, shares, discloses, stores, secures and disposes of personal information and sensitive personal data or information. informationmeans any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Bank, is capable of identifying such person. Provided that, any information that is freely available or accessible in public domain or furnished under the right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this policy.

2- This Policy is applicable to personal information and sensitive personal data or information collected by the Bank or its affiliates directly from the customer or through the Bankonline portals, mobile apps and electronic communications as also any information collected by the Bankserver from the customerbrowser.

3- The Bank collects and uses the financial information and other personal information from its customers. This information is collected and used for specific business purposes or for other related purposes designated by the Bank or for a lawful purpose to comply with the applicable laws and regulations. The Bank shall not divulge any personal information collected from the customer, for cross selling or any other purposes unless otherwise consented by customer.

4- The authenticity of the personal information provided by the customer shall not be the responsibility of the Bank.

5- Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as personal information for the purposes of this Policy and the Bank shall not be responsible for the same. The bank also ensures that an explicit customer consent is taken before any customer data is shared for any third party services (insurance, loan etc.)

6- We will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses and other data) without customer's consent, save and except to any of our affiliates or group companies for purposes in relation to the businesses of our affiliates or group companies and as may be required by any legal process or in the case of imminent physical harm to any person. Further, the Bank will allow its affiliates, suppliers, to access the information for purposes of confirming customer's registration and providing customer with benefits the customer is entitled to.

7- If at any point in time customer wishes to opt out, the customer may withdraw any consent previously given, by written communication or by sending e-mail from registered e-mail address of the customer. Upon such refusal to provide data /information or withdrawal of consent the Bank reserves right to refuse to provide or discontinue its products and services. The personal information collected by the Bank shall not be disclosed to any other organization except:

7.1- Where the disclosure has been agreed in a written contract or otherwise between the Bank and the customer.

7.2- Where the disclosure is to comply with a requirement cast upon the Bank emanating from a statute.

7.3- To protect and defend Bank's or its Affiliates' rights, interests or property.

7.4- To enforce the terms and conditions of the products or services.

7.5- Where the Bank is required to disclose the personal information to a third party on a need-to-know basis, provided that in such case the Bank shall inform such third party of the confidential nature of the personal information and shall keep the same standards of information/ data security as that of the Bank. Where necessary, the Bank may disclose or transmit personal information to its business partners, affiliates, associates, third party service providers and/or group companies (which includes our subsidiaries) during the normal course of business for the purposes of promotional communication, storage or for any other purposes mentioned in this Policy and also because of location of our servers. In such cases, the Bank will only share personal information related data when it is assured that: (a) The personal information is processed legitimately and appropriately by the business partner, associate, third party service providers and/or group bank in line with the established consent or in line with legal requirements; and/or (b) The business partner, affiliates, associate, third party service providers and/or group company has adopted a reasonable and equivalent level of security practices and procedures to ensure security of the personal information shared.

8- The security of personal information is a priority and is protected by maintaining physical, electronic, and procedural safeguards that meet applicable laws. The Bank shall take reasonable steps and measures to protect the security of the customerpersonal information from misuse and loss, unauthorized access, modification or disclosure. The Bank maintains its security systems to ensure that the personal information of the customer is appropriately protected and follows the extant standard encryption norms followed for the transmission of information. The Bank ensures that its employees and affiliates respect the confidentiality of any personal information held by the Bank.

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